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Cancellation Policy

At WayGo Outdoor, we specialise in guided hiking and outdoor adventure experiences. We recognise that circumstances can change, and this policy outlines your rights and obligations under UK law, including the Package Travel Regulations 2018 (“PTRs”). Our goal is to balance fairness to travellers with our operational commitments to guides, accommodations, and transport providers.

1. Cancelling Your Booking (By the Traveller)

Cancellations must be submitted in writing (email is acceptable). The effective date is the day we receive your written notice.

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Standard Cancellation Charges

Unless otherwise stated in your booking confirmation:

  • More than 60 days before departure:

  • You will be charged 50% of the total tour cost

  • 31–60 days before departure:
    You will be charged 75% of the total tour cost

  • 30 days or fewer before departure:
    100% of the total tour cost is non-refundable

These charges reflect the fact that we must secure guides, permits, accommodation, and logistics well in advance.

 

Non-Refundable Elements

Items that are non-refundable once booked include, but are not limited to:

  • Permits or park entry fees

  • Non-refundable accommodation rates

  • Third-party activity providers

  • Transport services booked on your behalf

These will be clearly indicated at the time of booking.

2. Transferring Your Booking to Another Traveller

You may transfer your booking to another suitable person no less than 60 days before departure, provided:

  • The new traveller meets all fitness, health, and equipment requirements for the hiking tour

  • Any third-party supplier permits transfers

  • You pay any transfer costs or supplier fees

We will provide evidence of any costs incurred.

3. If WayGo Outdoor Cancels or Significantly Alters Your Tour

In the event that we must cancel or make a significant change to your hiking tour (e.g., major route change, date alteration), you will receive the following options:

  • A full refund, or

  • An alternative tour of equal or greater value, or

  • A lower-priced alternative with a refund of the difference

Where appropriate, compensation may be payable under the PTRs—unless the cancellation is caused by events outside our control (see below).

We are not liable for additional costs such as independent travel arrangements, flights, or insurance not booked through WayGo Outdoor.

4. Unavoidable and Extraordinary Circumstances (“Force Majeure”)

We cannot accept liability or pay compensation where cancellation or significant alteration is caused by events outside our reasonable control, including:

  • Extreme or dangerous weather conditions

  • Natural disasters

  • Epidemics or disease outbreaks

  • Political instability

  • Government restrictions

  • Industrial strikes

  • Safety concerns raised by our qualified guides

In such cases, we will do our best to offer rescheduling, credit vouchers, or alternative itineraries, subject to supplier terms.

5. Changes Requested by You (Amendments)

If you’d prefer to amend rather than cancel:

  • More than 30 days before departure:
    Amendments may be made for a £25–£50 fee, plus any supplier charges

  • 30 days or fewer:
    Changes are treated as cancellations and subject to the cancellation charges above

We will always communicate supplier fees transparently.

6. Fitness, Safety & Participation Requirements

Hiking and outdoor tours require a minimum level of fitness and suitable equipment. If you are unable to participate safely due to lack of preparedness or undisclosed medical conditions, this may be treated as a cancellation by the traveller, and standard charges will apply.

7. Travel Insurance Requirement

All participants must hold comprehensive travel insurance that covers:

  • Trip cancellation and curtailment

  • Medical expenses

  • Search and rescue (where applicable)

  • Lost or damaged personal equipment

Proof of insurance may be requested before departure.

8. Refund Processing

Refunds are usually processed within 14–21 business days, depending on supplier processing times.

9. Contact

For cancellations or amendments, please contact:
WayGo Outdoor – Customer Support
Email: waygo.outdoor@outlook.com
 

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